Man what is wrong at Jack in the Box

Me and the boys go on down to Jack in the Box once a week to have Dudes' Lunch. Lately I been noticing that all the cars that go through the drive-thru order, pay, pull over and park, and a few minutes later a lady comes out with their food. What kind of a drive-thru is that? They never had this problem in the past. How does Jack in the Box go from knowing how to have a drive-thru to not knowing how to have a drive-thru. Could someone please explain that to me, because I can't wrap my head around it.

I had the $0.99 chicken sandwich and small seasoned curly fries with a water.